Customer Service

Toll Free: 1.888.735.1387
Local: 403-242-7585
Monday – Saturday, 9:00am – 6:00pm (MST)


E-mail Us Here
We'll answer your questions as quickly as possible.

Regular Mail:
Coppeneur Canada Ltd
133 Wentworth Park SW
Calgary, Alberta, Canada
T3H 5B3


 


Placing Orders:

To add an item to your shopping basket, click on the “Buy” icon attached to the image of the product you are viewing. You will be invited to continue to browse after adding products to your basket. Once your cart is the way you want it, follow the easy checkout instructions to place your order. Our checkout area calculates tax and shipping charges based upon delivery location. All orders will be confirmed by email.

Payment:
Prices are in Canadian funds. The method of payment is VISA or MasterCard. Credit card information is not retained in our system. U.S customers will see the benefit of the U.S/Canada exchange rate on their credit card statement.

United States Customers:
Orders shipped to the United States may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient.

Shipping:

Cool weather ground shipping throughout North America is in effect from October 1 until April 30th.

Warm weather air shipping thoughout North America is in effect from May 1 until September 30th. After you've placed your order we will contact you with the Warm Weather Shipping Cost.
 

During the cooler months we use Canada Post Ground Service and during the warmer months we use Canada Post Xpresspost Air Service with the latest technology in insulated packaging and frozen gel-packs.

We'll send you an email notification with a Canada Post tracking number when your package ships from Calgary. Track Canada Post shipments HERE.

No-Hassel Returns: We refund your order and pay for return shipping if you're not happy.

United States: All Destinations (Cool Weather)

 Merchandise Total                 
Expedited Parcel Ground (4-5 Business Days)        
Up to $59
 $26.80
$60 to $199
 $31.20
$200 and Up
 $43.65

 

 

British Columbia: (Cool Weather)

Merchandise Total
Expedited Parcel Ground (1-2 Business Days)
Up to $59
 $13.45
$60 to $199
 $15.35
$200 and Up
 $19.70

 

 

Alberta and Saskatchewan: (Cool Weather)

Merchandise Total
Expedited Parcel Ground (1-2 Business Days)
Up to $59
 $12.20
$60 to $199
 $13.80
 $200 and Up
 $18.50

 

 

Manitoba: (Cool Weather)

Merchandise Total   
Expedited Parcel Ground (2-3 Business Days)
Up to $59  
 $13.45
$60 to $199
 $15.35
$200 and Up
 $19.70

 

 

Ontario, Quebec and Maritime Provinces: (Cool Weather)

Merchandise Total  
Expedited Parcel Ground (3-4 Business Days)  
Up to $59
 $13.85
 $60 to $199
 $15.75
$200 and Up
 $20.35

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