Customer Service

Thank you for shopping at Coppeneur's online web store. Our policies are listed below for your convenience. If you have any questions that are not covered under the headings below, please contact us.

Placing Orders:

To add an item to your shopping basket, click on the “Buy” icon attached to the image of the product you are viewing. You will be invited to continue to browse after adding products to your basket. Once you are ready to checkout, click the “view cart” button at the top of every page. You’ll be able to view the contents of your shopping basket and change the quantity or delete items. Once your cart is the way you want it, follow the easy checkout instructions (below your cart) and your order will be placed. Our checkout area will calculate tax and shipping charges based upon delivery location.

All orders will be confirmed by email.

Payment:

We accept Visa and MasterCard. All prices are in Canadian funds. Payment must be made in full at the time of order. Your credit card information is not retained in our system.

United States Customs 

Orders shipped to the United States may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient upon delivery.

Shipping:

Cool weather shipping is in effect until April 30, 2009

During the warm period of May 1 through September 31, we ensure our products arrive at their final destination in the same fresh condition they leave Calgary by using high-tech insulated packaging, gel-packs and 1 or 2 day UPS shipping sent on Monday or Tuesday. During the cooler period of October 1 through April 30th, we ship economically with Express Post. Coppeneur makes no profit on shipping.

We recommend delivery to your place of business rather than have UPS leave the package at your front door while you are at work. We will not be responsible for spoilage if recipient is not available to receive the package(s).

We will send you an email notification containing the UPS tracking number when your package ships from Calgary, Alberta. You can track the status of your shipment at UPS.com. For tracking Express Post shipments click here.

Prices are in Canadian Dollars
Exchange Rate: $1.00 U.S. buys $1.20 Canadian (In other words all prices, including shipping are 20% off if you're an American customer!!)

UNITED STATES: All Destinations.

Cool Weather U.S. Shipping Table (October 1 to April 30):

CANADA:

British Columbia: 
Cool Weather Shipping Table (October 1 to April 30)

Manitoba:
Cool Weather Shipping Table (October 1 to April 30)